Blackpool Urgent Care Centre

Blackpool Urgent Care Centre 2023-12-23 Person 5 5 0

Had to call ooh doctor out. He came within half hour.

If the district nurse had come maybe it wouldn't have been necessary to call gp out. Unfortunately gp didn't have gloves in his bag and had to yluse some of ours which were too small.

Blackpool Urgent Care Centre 2023-12-23 Person 5 5 0

I suspected the return of a carcinoma so I was seen really quickly, and treated well, with great professionalism and empathy.

Nothing could have been better

Blackpool Urgent Care Centre 2023-12-23 Person 5 5 0

I’m usually fit and well

My experience was very quick and efficient

Blackpool Urgent Care Centre 2023-12-23 Person 4 5 0

Very nice manner

Used Dr's NHS email to send photos. My GP sends a message that allows photos to be returned securely. Don't know why that's not used by out of hours Dr's.

Blackpool Urgent Care Centre 2023-12-23 Person 1 5 0

Because I was told it would be quicker to call 111

I could have been seen by a nurse/doctor

Blackpool Urgent Care Centre 2023-12-23 Person 4 5 0

Promp service

Not as many what i considered unecessary questions

Blackpool Urgent Care Centre 2023-12-23 Person 5 5 0

Prompt efficient service. I cannot fault the care I received

None

Blackpool Urgent Care Centre 2023-12-23 Person 2 5 0

Despite the fact that I was told that they would know about my arrival in accident & Emergency we needed to go through the triage process and several other steps before I was seen. This was a frightening time and I was in a lot of pain. I was also frightened because I thought that I might be having a serious complication as the result of blood clots. I sat in a chair in an and E and it’s environs for 36 hours before I found a place on a ward. It does not matter how kind, respectful and compassionate people are working. In these extreme circumstances, they are just not able to provide the care that is necessary. I was fortunate enough to have family around me, asking the right questions and making sure that things got done. There were other people who did not and were just forgotten about.

Had an emergency ambulance when it was needed. It was fortunate that my daughter was able to bring me to hospital in the car, but it was required the help of several people to lift me in and out. Had better systems and processes or pathways so that there were less handoffs and less opportunity for huge amounts of time in between things happening. Had beds for people were admission and been indicated as necessary.

Blackpool Urgent Care Centre 2023-12-23 Person 4 5 0

I don't have any of the conditions listed.

Have access to my medical records. The lady I spoke to was very kind but didn't have any information apart from what I could tell her to go on. I was promised a call back from the out of hours doctor but this didn't happen so I had to make an urgent appointment with my GP when their phone lines opened.

Blackpool Urgent Care Centre 2023-12-23 Person 4 5 0

The GP who called me back was very good, very understanding. Advised and helped where possible.

Nothing at this time